https://www.alexanderforbes.co.za/individual/protect/insurance
Percentage of complaints received: Was feedback issued? – 33%
Percentage of complaints received: Category of repairs and service – 7%
Percentage of complaints received: Category of billing and account queries – 9%
Percentage of complaints received: Call centre – 4%
Percentage of complaints received: Breach of contract – 6%
Momentum Insurance
momentum
Percentage of complaints received: Was feedback issued? – 22%
Percentage of complaints received: Category of repairs and service – 14%
Percentage of complaints received: Category of billing and account queries – 9%
Percentage of complaints received: Call centre – 6%
Percentage of complaints received: Breach of contract – 6%
Santam Insurance
santam
Percentage of complaints received: Was feedback issued? – 23%
Percentage of complaints received: Category of repairs and service – 10%
Percentage of complaints received: Category of billing and account queries – 12%
Percentage of complaints received: Call centre – 4%
Percentage of complaints received: Breach of contract – 5%
Best for fostering helpful feedback to clients:
1st Place – Alexander Forbes
2nd Place- Santam Insurance
3rd Place – Momentum Insurance
Best for lowest amount of repair and service complaints:
1st Place – Alexander Forbes
2nd Place- Santam Insurance
3rd Place – Momentum Insurance
Best for lowest amount of billing and account issues:
1st Place (tied) – Momentum & Alexander Forbes
2nd Place- Santam Insurance
Best for lowest amount of call-centre logged complaints:
1st Place (tied) – Santam Insurance & Alexander Forbes
2nd Place- Momentum
Best for lowest amount of breach of contract:
1st Place – Santam Insurance
2nd Place (tied)- Alexander Forbes & Momentum
That all being said – if you’d prefer to submit your details only ONCE, and have a broker do the dirty work for you – check out AB Brokers by clicking here!
All information provided in this article is not a reflection of the opinions of the supplier. All information is true at the time of publication and may be amended at the suppliers demand. Liability for incorrect information is excluded.