Alexander Forbes vs Momentum vs Santam Insurers: The Battle of The Big Boys

Defensive Driving Techniques to Avoid Accidents and Insurance Claims

If you want to reduce your risk of traffic accidents and the insurance claims that accompany them — which could cause your premium to go up — you need to drive defensively. Here are some driving tips to help you avoid crashes and stay safe on the road. Always Assume...

Avoid deadly distractions behind the wheel

Not texting is a start, but there's more to safe driving. Here’s the bad news: Distracted driving causes thousands of accidents every year, many of them fatal. The good news? If you're driving, it's 100% preventable. You've seen them around your city or town. You may...

10 Tips to Protect Your Car’s Suspension System

Your vehicle's suspension system ensures a smooth and safe ride, protecting critical components from wear and tear. Understanding and maintaining the components of the system is essential, not just for comfort but also for the stability of the car on rough roads....

The what, why and how of a Vehicle Identification Number

If you’ve ever bought motor insurance, you’re likely to have come across the terms Vehicle Identification Number or VIN and chassis number. You must wonder why insurance companies insist on having this information. That’s because VIN is like a genetic identifier for...

What Is ORVM In Car And How Does It Work?

When you adjust the side mirrors before driving, you deal with the Outside Rear View Mirrors (ORVMs). These mirrors are essential for safe driving, helping you see what’s happening beside and behind your car. This post will discuss what ORVMs are, how they function,...

How to Track a Vehicle with GPS: A Simple Step-by-Step Guide

GPS-based vehicle tracking is today, one of the most helpful tools since it can be employed by any individual or company who wishes to keep track of their cars, trucks or any other vehicle. Thanks to today’s cheap GPS tracking devices, a vehicle owner can easily place...

How To Rebuild Your No Claims Bonus After An Accident

If you’ve had an accident, it can feel like all the good work you’ve put into building your No Claims Bonus (NCB) has gone down the drain. But here’s some good news, you can rebuild it. Your NCB in car insurance works like a reward for safe driving, and that lovely...

Safety Tips For Driving In Floods

Often when we get stuck while driving through floods we panic and force through the water. Instead you need to stay calm and follow these instructions. Situation One: Water Level Is Above Tyre Level  When water level is above the tyre level it's no use forcing...

Car Defogger and How to Use Them?

Have you ever experienced your car windows and windshield suddenly fogging up? It can be scary since poor visibility may cause a dangerous road accident. Driving in the cold or rainy seasons can often lead to foggy windows. This is a common problem, and can quickly...

How to choose the right commercial insurance policy

Unpredictability is the only predictable thing about business right now. Over the past few unprecedented data breaches, and global pandemics have all taken front stage in the insurance industry. And no business is immune.  With the range of commercial insurance...

https://www.alexanderforbes.co.za/individual/protect/insurance

Percentage of complaints received: Was feedback issued? – 33%

Percentage of complaints received: Category of repairs and service – 7%

Percentage of complaints received: Category of billing and account queries – 9%

Percentage of complaints received: Call centre – 4%

Percentage of complaints received: Breach of contract – 6%

Momentum Insurance

momentum

https://www.momentum.co.za/

Percentage of complaints received: Was feedback issued? – 22%

Percentage of complaints received: Category of repairs and service – 14%

Percentage of complaints received: Category of billing and account queries – 9%

Percentage of complaints received: Call centre – 6%

Percentage of complaints received: Breach of contract – 6%

Santam Insurance

santam

https://www.santam.co.za/

Percentage of complaints received: Was feedback issued? – 23%

Percentage of complaints received: Category of repairs and service – 10%

Percentage of complaints received: Category of billing and account queries – 12%

Percentage of complaints received: Call centre – 4%

Percentage of complaints received: Breach of contract – 5%

Best for fostering helpful feedback to clients:

1st Place – Alexander Forbes

2nd Place- Santam Insurance

3rd Place – Momentum Insurance

Best for lowest amount of repair and service complaints:

1st Place – Alexander Forbes

2nd Place- Santam Insurance

3rd Place – Momentum Insurance

Best for lowest amount of billing and account issues:

1st Place (tied) – Momentum & Alexander Forbes

2nd Place- Santam Insurance

Best for lowest amount of call-centre logged complaints:

1st Place (tied) – Santam Insurance & Alexander Forbes

2nd Place- Momentum

Best for lowest amount of breach of contract:

1st Place – Santam Insurance

2nd Place (tied)- Alexander Forbes & Momentum

That all being said – if you’d prefer to submit your details only ONCE, and have a broker do the dirty work for you – check out AB Brokers by clicking here!

All information provided in this article is not a reflection of the opinions of the supplier. All information is true at the time of publication and may be amended at the suppliers demand. Liability for incorrect information is excluded.