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https://www.alexanderforbes.co.za/individual/protect/insurance

Percentage of complaints received: Was feedback issued? – 33%

Percentage of complaints received: Category of repairs and service – 7%

Percentage of complaints received: Category of billing and account queries – 9%

Percentage of complaints received: Call centre – 4%

Percentage of complaints received: Breach of contract – 6%

Momentum Insurance

momentum

https://www.momentum.co.za/

Percentage of complaints received: Was feedback issued? – 22%

Percentage of complaints received: Category of repairs and service – 14%

Percentage of complaints received: Category of billing and account queries – 9%

Percentage of complaints received: Call centre – 6%

Percentage of complaints received: Breach of contract – 6%

Santam Insurance

santam

https://www.santam.co.za/

Percentage of complaints received: Was feedback issued? – 23%

Percentage of complaints received: Category of repairs and service – 10%

Percentage of complaints received: Category of billing and account queries – 12%

Percentage of complaints received: Call centre – 4%

Percentage of complaints received: Breach of contract – 5%

Best for fostering helpful feedback to clients:

1st Place – Alexander Forbes

2nd Place- Santam Insurance

3rd Place – Momentum Insurance

Best for lowest amount of repair and service complaints:

1st Place – Alexander Forbes

2nd Place- Santam Insurance

3rd Place – Momentum Insurance

Best for lowest amount of billing and account issues:

1st Place (tied) – Momentum & Alexander Forbes

2nd Place- Santam Insurance

Best for lowest amount of call-centre logged complaints:

1st Place (tied) – Santam Insurance & Alexander Forbes

2nd Place- Momentum

Best for lowest amount of breach of contract:

1st Place – Santam Insurance

2nd Place (tied)- Alexander Forbes & Momentum

That all being said – if you’d prefer to submit your details only ONCE, and have a broker do the dirty work for you – check out AB Brokers by clicking here!

All information provided in this article is not a reflection of the opinions of the supplier. All information is true at the time of publication and may be amended at the suppliers demand. Liability for incorrect information is excluded.