10 things to do (and not do) at the scene of a car accident

Defensive Driving Techniques to Avoid Accidents and Insurance Claims

If you want to reduce your risk of traffic accidents and the insurance claims that accompany them — which could cause your premium to go up — you need to drive defensively. Here are some driving tips to help you avoid crashes and stay safe on the road. Always Assume...

Avoid deadly distractions behind the wheel

Not texting is a start, but there's more to safe driving. Here’s the bad news: Distracted driving causes thousands of accidents every year, many of them fatal. The good news? If you're driving, it's 100% preventable. You've seen them around your city or town. You may...

10 Tips to Protect Your Car’s Suspension System

Your vehicle's suspension system ensures a smooth and safe ride, protecting critical components from wear and tear. Understanding and maintaining the components of the system is essential, not just for comfort but also for the stability of the car on rough roads....

The what, why and how of a Vehicle Identification Number

If you’ve ever bought motor insurance, you’re likely to have come across the terms Vehicle Identification Number or VIN and chassis number. You must wonder why insurance companies insist on having this information. That’s because VIN is like a genetic identifier for...

What Is ORVM In Car And How Does It Work?

When you adjust the side mirrors before driving, you deal with the Outside Rear View Mirrors (ORVMs). These mirrors are essential for safe driving, helping you see what’s happening beside and behind your car. This post will discuss what ORVMs are, how they function,...

How to Track a Vehicle with GPS: A Simple Step-by-Step Guide

GPS-based vehicle tracking is today, one of the most helpful tools since it can be employed by any individual or company who wishes to keep track of their cars, trucks or any other vehicle. Thanks to today’s cheap GPS tracking devices, a vehicle owner can easily place...

How To Rebuild Your No Claims Bonus After An Accident

If you’ve had an accident, it can feel like all the good work you’ve put into building your No Claims Bonus (NCB) has gone down the drain. But here’s some good news, you can rebuild it. Your NCB in car insurance works like a reward for safe driving, and that lovely...

Safety Tips For Driving In Floods

Often when we get stuck while driving through floods we panic and force through the water. Instead you need to stay calm and follow these instructions. Situation One: Water Level Is Above Tyre Level  When water level is above the tyre level it's no use forcing...

Car Defogger and How to Use Them?

Have you ever experienced your car windows and windshield suddenly fogging up? It can be scary since poor visibility may cause a dangerous road accident. Driving in the cold or rainy seasons can often lead to foggy windows. This is a common problem, and can quickly...

How to choose the right commercial insurance policy

Unpredictability is the only predictable thing about business right now. Over the past few unprecedented data breaches, and global pandemics have all taken front stage in the insurance industry. And no business is immune.  With the range of commercial insurance...

It’s easy to lose your cool when you’ve been involved in an accident. What should you do? Who should you call? How many more tow truck drivers are going to arrive?! Not to worry – we’ve got a few helpful hints to keep you cool, calm and collected.

We’d like to think it will never happen to us, but unfortunately accidents are a reality.

Once the dust has settled and the reality of your situation has settled in, there are likely a million questions running through your head.

It should come as no surprise that it’s incredibly easy to lose your composure when you’ve been involved in an accident. It’s vitally important, however, to know what your immediate steps should be. Here are a few important tips to remember the next time you find yourself at the center of an accident scene.

1. STOP, STAY CALM, KEEP A CLEAR HEAD AND TAKE A FEW DEEP BREATHS.

This is the single most important thing you can do. Emotions often run high at the scene of an accident and remaining cool, calm and collected could literally save lives.

2. STAY AT THE SCENE, TAKE A LOOK AROUND YOU AND ASSESS THE SITUATION.

If there are any injured people on the scene, do not move them. This could put them at even more risk so rather wait until professional help arrives. Get an ambulance on scene as soon as possible. Your insurer’s emergency roadside assist can help with that and should be available 24/7. Remember, do not move your vehicle unless you are told to do so by the police or if it poses a safety hazard to other people on the road.

3. CALL THE POLICE IF ANYONE WAS INJURED.

This will also be needed if an offence has been committed or if a state vehicle or property has been damaged. In these situations, you need to stay on site until a police officer has dismissed you.

4. MAKE SURE YOUR CAR IS STILL SAFE TO DRIVE.

Check on the state of your car. Is it safe to drive and will it get you home or to the nearest police station? Sometimes the answer is obvious but if you aren’t entirely sure, rather play it safe and contact your insurer’s towing services.

5. IF YOUR CAR IS NOT DRIVEABLE, CALL YOUR INSURER’S TOWING SERVICES.

You may quickly find yourself encountering pushy tow truck drivers. Numerous tow truck drivers can arrive on the scene in minutes and knowing who to deal with can be intimidating. This is incredibly important: don’t make use of the first service provider that appears on the scene, even if they claim to be from your insurer. Spend the few extra minutes calling your insurer’s emergency roadside assistance line directly and asking for towing assistance and make sure they tell you exactly how to identify the tow-truck you should be using.

6. THERE’LL NEVER BE A BETTER TIME TO GET YOUR PHONE OUT AND SNAP SOME PICS.

Take as many photos as you can – of your own car and also any other vehicles or property involved. This includes number plates, license disks, street names or any other landmarks close by. Ask any other driver involved for photos of their drivers license. Your memory of the incident may become a bit fuzzy once the initial shock wears off, but your phone will remember important details weeks after the incident.

7. IT IS IMPORTANT TO CAPTURE EVERY DETAIL.

Take down names and contact details of any and all witnesses, as well as other parties involved in the incident. This will really help you if you feel the accident was the fault of another individual and you want your insurer to help you recover your excess.

8. CHECK IF THERE ARE ANY CAMERAS POINTED AT THE SCENE.

It may seem a bit ‘Big Brother’, but that random CCTV camera that is covering the scene of the accident could also be hugely helpful. Remember to take a pic of it to note its location.

9. IF SOMEONE WAS INJURED OR A THIRD PARTY OR THEIR PROPERTY WAS INVOLVED, GO REPORT THE INCIDENT TO THE POLICE WITHIN 24 HOURS.

This is super important and a requirement of the South African Road Traffic Act. Make sure you jot down the case number and that you take pictures of the completed report right then and there. Remember, it is a legal requirement to report accidents where people or animals have been injured or other people’s property has been damaged. And as a bonus, it will also help you with possible recovery from a responsible third party later in the process.

10. LET YOUR INSURER KNOW ABOUT THE ACCIDENT IMMEDIATELY.

Towing reports can take time and speaking to your insurer directly will help speed up the process. Share all the information and pictures you were able to gather from the scene, arming them with all the information that will help the process move forward as quickly and painlessly as possible.

It’s easy to panic and lose your composure when involved in an accident, but equipping yourself with the right knowledge and know-how will definitely help you be your best when the worst happens.